At Classic Flooring Solutions, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or engage with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect two types of information from you:
- Personal Information: This includes information that you provide directly to us, such as:
- Name
- Address
- Email address
- Phone number
- Payment information
- Other details necessary for service provision (e.g., measurements, preferences for flooring materials)
- Non-Personal Information: This includes information collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Referring website
- Pages you visit on our website
- Date and time of access
This non-personal data helps us improve the performance and functionality of our website.
2. How We Collect Information
We collect personal information in the following ways:
- Direct Interaction: When you contact us, request a quote, book a consultation, sign a service agreement, or subscribe to our newsletter, we may collect your personal information.
- Website Usage: We automatically collect non-personal data when you browse our website through the use of cookies and tracking technologies (such as Google Analytics) to better understand how visitors interact with our site.
- Third-Party Services: We may use third-party platforms (e.g., payment processors, email marketing services) to process payments or communicate with you. These third-party services may collect your personal data in accordance with their own privacy policies.
3. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: We use your personal information to process orders, schedule appointments, and fulfill our obligations under service agreements.
- To Communicate with You: We may use your contact information to send service-related notifications, updates, or marketing communications, if you have opted in to receive them.
- To Improve Our Services: Your non-personal information helps us understand website usage trends, troubleshoot technical issues, and improve our website’s functionality and user experience.
- For Legal and Compliance Purposes: We may use or disclose your information to comply with legal requirements, resolve disputes, enforce our agreements, and protect our rights.
4. How We Protect Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Some of the measures we use include:
- Secure sockets layer (SSL) encryption for sensitive data transmissions.
- Restricting access to personal information to authorized employees or third parties only.
- Regular audits and reviews of our security practices.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, customize content, and analyze website traffic. A cookie is a small file stored on your device that allows us to recognize your browser and collect data about your interactions with our website.
You can control cookies through your browser settings, including the ability to delete or block cookies. However, please note that some features of our website may not function properly if you disable cookies.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following cases:
- Service Providers: We may share your information with third-party service providers (e.g., payment processors, email marketing services) who help us operate our business and provide services to you. These providers are contractually obligated to protect your information.
- Legal Compliance: We may disclose your information if required to do so by law or in response to legal process (e.g., a subpoena, court order) or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction. You will be notified via email or a prominent notice on our website if this occurs.
7. Third-Party Links
Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any external websites you visit.
8. Your Rights and Choices
As a Missouri resident, you have the following rights regarding your personal data:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal information, subject to any legal or contractual obligations.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in each email or by contacting us directly.
To exercise any of these rights, please contact us using the information provided below.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as quickly as possible. If you believe we may have collected such information, please contact us.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, your personal information will be deleted or anonymized.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with an updated effective date.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
13. SMS Opt-In Data Privacy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.