FAQs

Installation Process

How long does it take to install new hardwood floors?

The installation timeline for hardwood flooring typically depends on the size of the area and the type of wood being installed. On average, we can install about 200-250 sq ft per day. However, complex patterns may require additional time. We will provide a more specific timeline after assessing your project.

Do I need to move furniture before the flooring installation?

We do not recommend removing all furniture from the area being worked on. However, it is helpful to clear the space as much as possible for a smoother process. If you need assistance with moving large or heavy furniture, let us know – we’re happy to coordinate a solution with you.

Can I install hardwood floors in a bathroom or basement?

While hardwood floors can be installed in many areas of the home, we generally recommend avoiding installation in high-moisture areas like bathrooms or basements. Moisture can cause wood to warp or swell. However, with the right precautions, such as moisture barriers, installation may be possible. We recommend discussing specific conditions with our team during the consultation.

Is it possible to install new flooring over existing flooring?

In some cases, yes, it is possible to install new flooring over existing floors, especially if the current flooring is in good condition. However, this depends on the type of flooring you currently have and the new material being installed. Our team will assess the situation and let you know the best approach.

How soon can I walk on my newly installed floors?

After installing prefinished products, you can typically walk on the floors the same day, but we recommend waiting at least 24 hours before placing heavy furniture or rugs. For custom-finished floors, it may take several days for the finish to fully cure, depending on how many coats were applied. You should avoid heavy foot traffic and replace heavy furniture for a couple of days until the floors are fully cured.

Can you install floors during the winter months?

Yes, we can install floors during the winter, but the temperature and humidity levels in your home should be controlled for the best results. Extreme cold or fluctuating humidity can affect the installation, especially with hardwood floors. We recommend keeping the indoor temperature between 60°F and 80°F and maintaining a stable humidity level.

What happens if there is a delay in my flooring project?

While we strive to complete all projects on time, sometimes delays may occur due to unforeseen circumstances like weather, supply chain issues, or other factors. We will communicate with you promptly if any delays arise and provide you with an updated project timeline.

Flooring Types and Suitability

How do I know if my subfloor is in good condition for new flooring?

Before installation, we will inspect your subfloor for any signs of damage, moisture, or unevenness. The subfloor must be clean, dry, and level to ensure proper installation. If issues are found, we may recommend repairs or additional preparation before laying down the new flooring.

What is the best type of flooring for a high-traffic area?

For high-traffic areas, we recommend durable materials like hardwood, laminate, or luxury vinyl plank (LVP). These materials are known for their resilience and ability to withstand heavy foot traffic. You may also want to choose finishes that provide additional protection, such as a high-gloss polyurethane coating for hardwood.

How do I choose the right type of flooring for my home?

The best flooring choice depends on your budget, style preferences, and the room’s function. For example, hardwood floors add elegance and are perfect for living rooms and bedrooms, while luxury vinyl or tile is ideal for laundry and bathrooms. During your consultation, we will guide you through different options based on your needs.

What is the difference between engineered hardwood and solid hardwood?

Engineered hardwood is made of multiple layers of wood veneer, while solid hardwood is a single piece of wood. Engineered hardwood is more stable in areas with fluctuating temperatures and humidity and is often recommended for basements or over concrete slabs. Solid hardwood is traditional, durable, and can be refinished several times, making it ideal for long-term use in many parts of the home.

Can I install hardwood floors in a home with pets?

Yes, hardwood floors can be installed in homes with pets, but you should consider an extra coat of finish and selecting a higher-quality polyurethane coat, to protect against scratches and dents. Additionally, certain types of hardwood (like oak or hickory) are more resistant to damage than others.

Can I stay in my home while my floors are being custom-finished?

The sanding and finishing process can create dust and significant odors; ideally, you should at least stay in a different part of the house while the work is ongoing and consider moving out for a couple of days if you are sensitive to strong fumes or have young children or pets.

Maintenance and Care

What is acclimation, and why is it necessary for hardwood floors?

Acclimation refers to allowing the hardwood flooring to adjust to the temperature and humidity of your home before installation. This process helps prevent expansion or contraction of the wood after installation. Typically, we suggest allowing 48-72 hours for acclimation in the space where the flooring will be installed.

How can I prevent my new floors from scratching?

To prevent scratches and damage, we recommend placing area rugs or mats in high-traffic areas, using felt pads on furniture legs, and regularly cleaning dirt and debris. Additionally, avoid sliding furniture or other objects on the floor, and refrain from wearing high heels or shoes with hard soles on hardwood floors.

How do I care for my newly installed hardwood floors?

To care for your hardwood floors, sweep or vacuum regularly to remove dirt and debris. Use a damp (not wet) mop for cleaning and avoid harsh chemicals. It's also important to maintain a consistent humidity level in your home to prevent the wood from expanding or contracting.

What should I expect during the refinishing process for hardwood floors?

Floor refinishing typically involves sanding down the existing finish, filling in any cracks or dents, and applying new coats of stain and finish. The process can take 2-3 days depending on the size of the area and the number of coats required. The floors must be free of furniture and debris, and there will be some dust generated during sanding.

How do I know if my floor needs refinishing or if it can be cleaned and restored?

If your hardwood floor has visible scratches, discoloration, or dullness that cannot be restored with cleaning alone, it likely needs refinishing. If your floor is showing signs of wear but still has a smooth surface, a deep cleaning and recoating may be enough to restore its appearance. Our team can help assess your floor's condition during a consultation.

Can you repair small sections of damaged hardwood floors?

Yes, in many cases, we can repair small sections of damaged hardwood floors without replacing the entire floor. Our team will assess the damage and determine the best approach. Contact us today to schedule an inspection, and we’ll help you explore the best options for your flooring!

Warranties

Will my new floors be covered by a warranty?

Yes, we offer a warranty on both the materials and the labor for most flooring installations. The length and specifics of the warranty vary depending on the type of flooring and the manufacturer. We will provide details about the warranty during the consultation and in your contract.